Ingrédients, préparation, livraison, rabais : trouvez les réponses à vos questions sur les soupes instantanées et nutritives Pocket Soupe.
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FAQ
Product & Ingredients
Everything you need to know about what’s inside and how our drinks work.
How long do your soups keep?
Long-lasting, no refrigeration needed.
Our process removes almost all the water from the product. Without moisture, nothing can grow. As long as the sachet remains sealed, kept in a dry place away from light — your pantry works perfectly — the soup stays stable at room temperature.
Our lab analyses are ongoing. Based on years of experience with this process, our production partner estimates the actual shelf life to be at least two years.
Once the soup is rehydrated, it can be enjoyed like any homemade soup: right away, or refrigerated within 24 hours.
Are there any preservatives?
None. No additives, no colorings, no flavor enhancers.
We don't need any: it's the absence of water that preserves the soup. Without moisture, nothing can grow. It's the oldest preservation principle there is, in a modern version.
Look at the ingredient list of any of our soups: you'll recognize everything.
Is it actually good, or does it taste like instant soup mix?
That's the question we get asked the most. The honest answer: our recipes were developed in the kitchen, not in a lab.
Our process doesn't change the taste — that's precisely its advantage over other methods. What you taste is the soup we cooked. If it's good in the pot, it's good in the pouch.
What exactly is instant soup?
It's a real soup, prepared then carefully dried. We cook it like at home, freeze it, and remove the water without ever using heat. What remains is the complete soup — vegetables, flavors, nutrients — without its water. You add the water back, and it becomes what it was.
It's nothing like classic dehydration, which cooks the food with heat and makes it lose some of its taste and nutrients in the process.
Our ingredients, our roots, and our values
From the earth to your bowl: discover our local ingredients, our cherished partners, and our fight against food waste.
Where do the vegetables in your soups come from?
It’s truly a family and community story!
Some of our vegetables are grown in my brother Christian and my sister-in-law Mélanie’s garden — picked when they’re ready, not when the calendar says they should be.
For the rest, we prioritize buying local. And we take it all: the crooked ones, the oversized ones, the double ones. The vegetables no grocery store would put on its shelves, but that taste exactly the same once they’re in the pot. This allows us to save perfectly good vegetables that otherwise would have been left in the field.
That said, we don’t limit ourselves to local ingredients. Some ingredients simply don’t grow here, and sometimes demand exceeds what our local producers can supply. No matter where they come from, our promise as chefs remains the same: we always choose the best ingredients possible.
Are you an eco-responsible company?
Absolutely. Waste reduction at the source is at the heart of our operations. For example, we use our vegetable peelings to create delicious homemade stocks. The remaining scraps don't go in the trash; they are given to a local business to feed animals! We optimize every resource so that nothing goes to waste.
Where are your soups made?
We are very proud to rent the kitchens at the organization SOS Dépannage. By preparing our products there, we do our part to support their mission and help those in need. It’s comfort in your bowl—and in our community.
What is Alt Dente Group?
You may have seen this name on your invoice. Groupe Alt Dente is the parent company founded and managed by Annie. It is a company with two great passions.
On one hand, there is Alt Dente Studio, an agency that offers marketing, design, and photography services exclusively for the food industry.
On the other hand, it is the creative laboratory where Annie develops her own brands and innovative food products... of which Pocket Soupe is proudly a part!
Health and Nutrition
The secret to your afternoon energy: we reveal the science behind our soups and their health benefits.
Will a Pocket Soup really keep me going until the next meal?
We know your time is precious and you want to avoid that dreaded afternoon slump. That’s why I worked with nutritionists to create recipes that are far richer, thicker, and more nourishing than a simple broth, giving you a steady boost of energy.
That said, Pocket Soupe was never intended to be a full meal. It’s a nourishing snack—but one that truly sustains you, thanks to its protein, fiber, and vitamins. It’s nothing like a broth that leaves you hungry again an hour later.
👩🍳 Chef’s tip: To turn it into a complete meal on the go, simply pair it with your favorite protein (cheese, crackers with hummus, yogurt, or nuts).
Follow us on social media to discover all our ideas for sides and complete meals you can put together in under 5 minutes!
Are they "clean label"?
100%. Our water-removal technique is a complex science that preserves 97% of the nutrients. It’s just like eating a freshly made homemade soup, with no added chemicals. Just simple ingredients.
Is Pocket Soup only for busy professionals?
Not at all, it's for the whole family! While our soups are perfect for a quick meal at work, they were designed to adapt to all realities and life stages.
- For teens and students: It's the ideal solution for them to prepare a healthy and nutritious option themselves in just a few minutes (which easily beats fast food or instant noodles!).
- For seniors or during convalescence: Since it only requires a little hot water, it's a safe meal, effortless to prepare, while being rich, comforting, and easy to digest.
- For the family: It's the famous "luxury plan B" for weeknights when you're short on time.
In short, whether you're a student, parent, caregiver, or simply looking for a good, simple meal, Pocket Soupe is here to support you.
Are your Soup Pockets gluten-free?
We do not yet have gluten-free certification. However, we use only gluten-free ingredients: vegetables, homemade chicken broth, herbs, and artisanal miso to enhance the flavors. None of our ingredients contain gluten.
We share a production kitchen with SOS Dépannage, where gluten-containing ingredients are present. However, all containers are sealed and not used when we cook. We bring our own equipment and ingredients and ensure there is no cross-contamination.
Eventually, we will have our own kitchen, which will allow us to 100% control all inputs.
Is it salty?
Less than what you're probably used to. This is a deliberate choice.
Each serving contains less than 15% of the recommended daily value for sodium, which keeps us below the threshold that would require displaying the nutritional symbol — the magnifying glass — on the front of the packaging. We could have added more salt and lived with the symbol. We chose the opposite.
Salt is the easiest shortcut in processed food: it gives the impression that a product has flavor even when it doesn't. Our recipes are built differently, with roasted vegetables, miso, and aromatics. That's where the flavor comes from.
Result: if you usually eat salty foods, your first sip will surprise you. This is normal, and it can be remedied in two seconds — a pinch of salt, a turn of the grinder, and it's to your taste.
It's a choice we prefer to leave to you. You can always add more; you can never take it away.
Orders, Shipping & Delivery
Full transparency: everything you want to know about our starting prices, delivery, and order management.
Why is it more expensive than a packet of soup from the grocery store?
Because it's simply not the same product.
A store-bought soup packet is made with powder, salt, and flavourings. We cook real vegetables, then carefully dry them — a long and costly process.
We believe in complete transparency. Pocket Soupe is currently in its early stages. Producing high-quality food with real, local ingredients and without industrial additives requires significant resources.
The good news? The more our wonderful community grows and the more you order, the more we'll be able to increase our production volume. In time, this will allow us to lower our costs and offer you even better prices!
How long will it take to receive my order?
We can’t wait for you to try it! We process every order as quickly as possible.
As a general rule, with regular Canada Post shipping, you can expect your package to arrive at your door within 1 to 2 weeks. In a hurry? Express shipping is available at checkout.
Having an issue with your delivery? Don’t hesitate to reach out to us at bonjour@pocketsoupe.com. We’ll be more than happy to guide you through it and find a solution!
Your satisfaction (Our priority)
Because your opinion is our best ingredient: here's how we handle your feedback, questions, and satisfaction.
What should I do if I am not satisfied with my product or order?
Write to us right away at bonjour@pocketsoupe.com.
We’re a startup, which means we’re part of the “new school”: we’re flexible, we listen, and we’re always looking for ways to improve.
If something isn’t quite right with your order or you have constructive feedback about the taste, we want to hear it so we can make things right.
Your satisfaction is what motivates us most!